Syndicate Casino Terms

Welcome to Syndicate Casino. These Terms and Conditions govern your access to and use of our website, products and services at syndicate.casino. By registering an account or using any part of our platform, you agree to be bound by these terms in full. If you are searching for the Syndicate online casino or planning to play at Syndicate Casino, please read this document carefully before making your first deposit.

Operator Information

We operate under Novatrix SRL, registered in Costa Rica under company number 3-102-893958, with our registered address in Province 03 of Cartago, County 07 of Oreamuno, Potrero Cerrado, Costa Rica. At Syndicate Casino, we hold a licence issued by the Tobique Gaming Commission, licence No. 0000002. We have operated since 2019 and primarily serve players in Australia, New Zealand, Canada (excluding New Brunswick and Ontario), Germany, Norway, Finland and South Africa.

Restricted Jurisdictions

We do not accept players from a large number of restricted territories, including the United States, United Kingdom, Spain, France, Russia and many others listed in our full restricted countries policy. We at Syndicate reserve the right to verify your location and restrict access where required by law. Using a VPN to bypass our geographic restrictions is strictly prohibited, and we may confiscate winnings obtained through such methods.

Account Registration and Eligibility

To create an account with us, you must be of legal gambling age in your jurisdiction. Our casino requires accurate personal information during registration, and we may request additional documentation at any time. Third-party deposits are not accepted under any circumstances, and every account must belong to a single verified individual.

• You must provide truthful and complete registration data
• We may suspend accounts found to be duplicated or fraudulent
• You are responsible for keeping your login credentials secure
• One account per player, household and IP address is permitted

Deposits and Withdrawals

We support a wide range of payment methods, including Visa, Mastercard, Skrill, Neteller, MiFinity, AstroPay, Interac and several cryptocurrencies such as Bitcoin, Ethereum, Dogecoin and Litecoin via CoinsPaid. Our minimum deposit is EUR 10 on select methods such as bank cards, Apple Pay and Neosurf, and EUR 20 on others. There is no minimum deposit requirement for cryptocurrency transactions.

Our minimum withdrawal amount is EUR 20 or the equivalent in your local currency. Withdrawal limits at Syndicate Casino are set at 7,500 per week and 15,000 per month, though progressive jackpot wins are always paid in full and do not count toward these caps. Amounts exceeding these limits will be paid in scheduled instalments. Please note that Bitcoin players must complete identity verification before depositing or placing any bets.

Processing Times

We process withdrawal requests within 72 hours of approval, though we aim to handle most requests the same day. E-wallets and cryptocurrencies are typically processed instantly once approved, while Visa, Mastercard and bank transfers take 3-5 business days. Each deposit must be wagered three times on slots, or ten times on table games, before it becomes eligible for withdrawal.

Verification (KYC)

Before processing withdrawals, we require standard KYC documentation, including a government-issued photo ID, proof of address and proof of your payment method, all submitted in Latin or Cyrillic script. We may also request video verification or a phone call to confirm your identity. If we are unable to reach you within two weeks, your account will be locked and any pending withdrawal cancelled.

Welcome Bonus and Promotions

At Syndicate, we offer new players a welcome package spread across the first four deposits, worth up to 1,300 plus 200 free spins. Our first deposit bonus matches 125% up to 375, accompanied by 25 free spins daily for eight days. Subsequent deposits receive additional match bonuses on our second, third and fourth deposits respectively.

• Minimum qualifying deposit is EUR 20 in a single payment
• Wagering requirement is 40x the bonus amount
• Bonuses are valid for 14 days; deposit bonuses expire after 7 days
• Maximum bet while a bonus is active is EUR 5
• Only one bonus may be active at any given time

We regret that players from Sweden and Finland are not eligible for any bonuses, promotions, VIP programs or loyalty point exchanges offered by our casino. Our free spins must be activated within two days and played within one day of activation. Bonus funds and free spins cannot be used on progressive jackpot slots or live dealer games at Syndicate Casino.

VIP Program and Loyalty Points

Our VIP program features ten mafia-themed tiers, open to every player from their very first deposit. As you climb from Beginner to Godfather, we reward you with free spins, free bonus funds and exclusive perks. Comp Points earned through real money play, whether in fiat or crypto, can be exchanged for bonus money once you accumulate 100 points, with that converted bonus subject to a 10x wagering requirement.

Game Rules and Weighting

We offer more than 2,000 games from leading studios including NetEnt, Pragmatic Play, Evolution and Yggdrasil. When contributing toward wagering requirements, slots count 100%, while table games, baccarat, blackjack, Hi-Lo, roulette, poker and video poker contribute only 5%. We maintain a specific list of slots contributing 50%, available upon request through our support team.

Live casino games are not available to players connecting from Australia. NetEnt titles carry additional restrictions in several jurisdictions, and certain providers such as Play'n GO, Pragmatic Play and Amatic may be unavailable depending on your country of residence.

Responsible Gambling

We are committed to promoting responsible gambling across our platform. You can request deposit limits, time-outs or self-exclusion at any point through our support team. We encourage you to treat gambling as entertainment rather than a source of income, and we provide resources for players who feel their gambling habits require attention.

Dispute Resolution

Should you have an unresolved complaint, we participate in alternative dispute resolution through EGIS, reachable at [email protected]. Our customer support team is also available 24/7 via live chat, e-mail at [email protected], or by phone, and we encourage you to contact us directly before escalating any dispute.

Amendments to These Terms

We reserve the right to amend these Terms and Conditions at any time without prior notice. It is your responsibility to review these terms periodically. Continued use of our services after changes are published constitutes your acceptance of the revised terms. If you do not agree with any updates, you should discontinue using our casino immediately.

Contact Us

If you have questions about these Terms and Conditions, our bonus policies, or any aspect of playing at Syndicate Casino, please reach out to our support team at [email protected] or through live chat, available around the clock. We at Syndicate value transparency and are always ready to assist you.