Syndicate Privacy Policy

At Syndicate, we are committed to protecting the privacy and personal data of every player who visits syndicate.casino. This Privacy Policy explains how we collect, use, store and protect your information when you create an account, make a deposit, or simply browse our platform. Our Syndicate Casino operates under the Tobique Gaming Commission licence No. 0000002 and is owned by Novatrix SRL, registered in Costa Rica. By using our services, you agree to the practices described below.

Information We Collect

When you register at Syndicate, we collect certain personal and technical data necessary to provide our gaming services and comply with regulatory obligations. Here at Syndicate Casino, we ask for accurate details so that we can verify your identity, process payments and protect you from fraud.

• We collect your registration data, including your name, date of birth, email address and country of residence
• We gather payment information related to deposits and withdrawals made via Visa, Mastercard, e-wallets, bank transfer or cryptocurrencies
• We track your gaming activity, including games played, bets placed and bonuses used, to improve our services
• We record technical data such as IP address, device type, browser and login timestamps
• We may collect identification documents, proof of address and proof of payment method during our KYC verification process

How We Use Your Data

Our Syndicate platform uses your information for legitimate business and regulatory purposes. We at Syndicate never sell your personal data to third parties for marketing purposes without your consent.

• We use your data to verify your identity in accordance with anti-money laundering regulations
• We process your payment details to handle deposits and withdrawals securely
• We analyze your gaming activity to personalize bonuses, free spins and VIP rewards
• We contact you regarding account updates, promotions or required verification steps
• We use your information to detect and prevent fraudulent or suspicious activity

Know Your Customer (KYC) Verification

Our KYC procedures require a government-issued photo ID, proof of address and proof of the payment method used, submitted in Latin or Cyrillic script. We may also request video verification or a phone call to confirm your identity. If we are unable to reach you within two weeks, your account may be locked and any pending withdrawal cancelled. Bitcoin players must complete identity verification before depositing or placing bets at Syndicate.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience while browsing Syndicate Casino. Our Syndicate website uses cookies to remember your preferences, keep you logged in, and analyze how you interact with our games and promotions. You can manage cookie settings through your browser, though disabling certain cookies may affect site functionality.

Data Sharing and Third Parties

We may share your personal information with trusted third parties when necessary to operate our business effectively. Our Syndicate Casino platform works with payment processors, software providers and regulatory bodies that require access to certain data.

• We share data with payment providers such as CoinsPaid, Skrill, Neteller and others to process transactions
• We disclose information to regulatory authorities, including the Tobique Gaming Commission, when legally required
• We may share data with EGIS, our dispute resolution partner, in case of unresolved complaints
• We work with game providers like Evolution, Pragmatic Play and NetEnt, who may receive limited gameplay data

Data Security

We at Syndicate implement industry-standard security measures to protect your personal and financial information from unauthorized access, loss or misuse. Our servers use encryption protocols, and access to sensitive data is restricted to authorized personnel only. While we strive to maintain robust security, no method of transmission over the internet is completely secure, and we encourage you to use strong passwords and protect your account credentials.

Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, including regulatory and legal obligations. Our Syndicate records related to financial transactions, KYC documentation and account history may be kept even after account closure, as required by applicable gaming regulations and anti-fraud laws.

Your Rights

You have certain rights regarding your personal data when using our services. At Syndicate, we respect these rights and aim to respond to your requests promptly.

• You may request access to the personal data we hold about you
• You can ask us to correct any inaccurate or outdated information
• You may request deletion of your data, subject to our legal retention obligations
• You can object to certain types of data processing, such as marketing communications
• You have the right to withdraw consent for data processing where consent was the legal basis

Restricted Jurisdictions and Eligibility

Our Syndicate Casino is not available to residents of numerous restricted countries, and we reserve the right to verify your location and eligibility at any time. Players from Sweden and Finland are not eligible for bonuses, promotions or loyalty point exchanges, though their account data is still processed under this policy. Using a VPN to bypass geographic restrictions is prohibited and may result in account review or confiscation of winnings.

International Data Transfers

As Novatrix SRL operates from Costa Rica, your data may be transferred and processed outside your country of residence. We ensure that any such transfer complies with applicable data protection standards and that adequate safeguards are in place to protect your information regardless of where it is processed.

Children's Privacy

Our services at Syndicate are strictly intended for adults of legal gambling age. We do not knowingly collect personal data from minors, and if we become aware that a minor has registered an account, we will take immediate steps to close the account and delete associated data.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements or technology. We encourage you to review this page regularly. Continued use of Syndicate after any changes constitutes your acceptance of the revised policy.

Contact Us

If you have questions about how we handle your personal data, or wish to exercise any of your privacy rights, please contact our support team at [email protected], through 24/7 live chat, or by phone at +61 29 1361 660. For unresolved disputes, you may also contact our external resolution partner at [email protected].